Frequently Asked Questions
If you do not find your answer here, contact our concierge and we’ll guide you.
How do I book a room?
Browse the catalog, select a room, and add it to your cart with your preferred time window. Our concierge verifies availability and confirms by email.
What is your cancellation policy?
Cancellations made 48 hours prior receive a full credit; 24–48 hours receive a 50% credit; under 24 hours are billable. Force majeure exceptions apply as outlined in Terms.
Is backline or extra gear available?
Yes. Many rooms include essentials; additional microphones, amps, and instruments are rentable. Request specifics in your message.
Do you offer 24/7 access?
Select facilities support 24/7 access with secure entry. See each listing’s “Access” feature or ask our concierge.
How do you protect privacy?
We minimize data collection, separate identities from session details, and honor NDAs. Read our Privacy Policy.
What payment methods are accepted?
Major cards and ACH. Invoices are available for labels and agencies. Deposits may apply for extended holds.
What are membership benefits?
Priority holds, standby upgrades, negotiated multi-day rates, and concierge routing for gear logistics.
How do you evaluate room acoustics?
We publish RT60, isolation ratings, and test sweeps where provided. Our team validates measurements during onboarding.
How are rooms cleaned and maintained?
Studios follow a pre/post-session checklist: sanitation touchpoints, cable tests, instrument tuning, and HVAC monitoring.